His first three "fundamental techniques to handling people" are: 1. Don't criticize, condemn or complain, 2. Give honest and sincere appreciation and 3. Arouse in the other person an eager want. It's funny, but I again anticipated reading this with the intent of applying his advice in dealing with people in my commonwealth school and other more professional settings, but I find my mind drifting continually to my children. I have read Part I in it's entirety twice now and my children kept returning to my mind.
Equally as unfortunate is my inability to apply Rule #1! It seems like too frequently I slip back into a mom that thinks she needs to "nip things in the bud" before they develop bad habits when in reality no one likes to be criticized. If someone tells me I did a lousy job at something, my first reaction is NOT, "Oh you're right, I want to do that better next time!" It automatically puts people on the defensive instead of them opening up and deciding to change on their own. I need to make a picture in my house crooked or put a string on my finger as a reminder to keep checking myself because sometimes I respond in negative ways as naturally as if I'm taking a breath.
I think I'm pretty adept at Rule #2 Give honest and sincere appreciation. I've practiced that over the years and I think I do OK although I'm sure there is always room for improvement : ) It's number 3 that I'm still trying to wrap my brain around. "Arouse in them [again my children instantly come to mind] an eager want." Wow, if I could bottle that I think I'd become a millionaire overnight! Can you imagine not having to ask your children to make their beds or do their kitchen jobs because they already WANT to do them? I think that section deserves a third read.
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